Dental Ethics - its role in the avoidance and management of dental complaints
This presentation will firstly consider many of the ethical and non-clinical aspects of patient care which, if appropriately and professionally followed, will help to ensure a harmonious dentist/patient relationship based on mutual respect and trust. This will reduce the risk of future complaints if either perceived or actual difficulties arise during treatment.
However even in the most harmonious and ethical relationships, complaints by patients may nonetheless be made at times about alleged unsatisfactory care or treatment. In these circumstances the dentist’s appropriate and ethical response will significantly influence the management and subsequent outcome of such complaints.
The importance of ethical practice should not only be emphasised throughout the undergraduate dental curriculum but should also continue to be reinforced and updated throughout the dentist’s professional life.
After graduating from Guy's Hospital Dental School London, Peter Swiss spent 14 years in hospital and general dental practice.
In 1982 he joined the Medical Defence Union (MDU) where he was Head of the Dental Division. The MDU provided medico-legal advice and professional indemnity for its medical and dental members worldwide, including assistance with complaints and legal claims, and advice on clinical risk management and other professional matters. In 1997 he returned to the MDU as a Dento-Legal Consultant.
From 1994 to 1997 he was Dental Director of Denplan Ltd., the leading private dental plan in the United Kingdom and where he was largely responsible for setting up the first dental complaints scheme for private patients in the United Kingdom.
He was a Council member of the British Dental Association for 18 years and the Chairman of its Ethics Committee. He was the President of the British Dental Association in 2001-02.
Internationally, he was the Chairman of the 3rd International Congress on Dental Law & Ethics in 1998 and the Editor of FDI World.. As Chairman of the FDI Ethics Committee from 2000 to 2010, he was responsible for the production and publication of the FDI Ethics Manual.
He writes on clinical risk management and dental ethics, and has lectured extensively both in the United Kingdom and internationally